Automation Control Centre Specialist

Apply now Job no: 492493
Location: Singapore
Categories: Engineering, Operations

Key tasks and responsibilities

  • Provide superior customer experience through control of state-of-the-art automated systems to ensure customers orders are delivered in full and on time.

  • Ensure 24/7 uninterrupted fulfillment operations by pre-empting problems and applying real-time preventive/ corrective measures with Fulfillment Centre teams.

  • Be the first point of contact for any issues arising from relevant hardware and software systems; provide estimates for disruption and keep all stakeholders informed.

  • Liaise with in-house and third-party maintenance and engineering teams until technical issues are fully resolved.

  • Co-author and develop instructions, alerts and all other communications to reduce information lead time and increase operational visibility.

  • Participate in daily operations briefing and planning sessions to help meet all necessary performance metrics such as timeliness, backlog size and workload balance.

  • Continuously monitor automated fulfillment processes, ensure smooth process flow, identify issues and keeping relevant stakeholders informed in case of any disruptions.

  • Maintain a log of system status, events, special intervention and any anomalies to assess potential impact on capacity in future and propose areas for improvements.

  • Lead or support testing, launching and changing of system features and processes.


Attitude & behaviours critical to the success

  • Always put the customers first.

  • Curious, versatile and continuously learning.

  • Meticulous and organised.

  • Willing to work in shifts.



  • Minimum qualification diploma/degree in computer science, engineering, or a related field of study.

  • Experience in an automated logistics, production or packaging facility with high throughput or being in the design and/or implementation team of similar projects is preferred.

  • Knowledge of automation equipment and software or other enterprise systems including WMS, ERP and Android is preferred. Knowledge of Dematic or Manhattan systems is highly desirable.

  • Knowledge of query language is highly desirable.

  • Proven leadership skills and teamwork spirits.

  • Ability to effectively promote and lead changes.

  • Strong interpersonal skills and excellent communication skills are required.

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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